Below you will find some of our frequently asked questions. If you are not able to find what you are looking for, please do not hesitate to chat with one of our agents.
Q: What happens if I forget my password?
A: You just call our 24/7 helpdesk and get help over the phone. Password reset can not be done by email. You will need to identify yourself with the personal authentication questions you submit at installation and our helpdesk will help you straight away.
Q: What happens if I enter the wrong password?
A: After five failed login attempts your account is locked. To open it up again you need to call our helpdesk and provide the answers to the authentication questions.
Q: Which operating systems are supported?
A: Alertsec supports Windows 7, 8, and Windows 10 (please see “System requirements” for latest update on support for versions). We also support Mac OS X. We do not support Linux or Home editions of Windows.
Q: Will Word Docs look the same?
A: Yes, all applications work just like before – email, Word, PPT, Excel – all of it. Encryption is transparent to the user and applications.
Q: Will I need to login twice now, to both Windows and the encryption layer?
A: The encryption software is tied to your Windows account. You will only need to login once.
Q: Will AlertSec slow the machine down?
A: No, you may notice a slightly longer boot time, but once you are using the machine, you will not be able to see any difference. During the installation process, you should expect a slight impact on the performance until the hard disk has been fully encrypted. You can monitor the encryption progress by hovering over the padlock in the tray.
Q: What should I do when it is time to scrap my computer?
A: The best way to dispose of a computer is to keep the hard drive encrypted, and lock the user account by entering the wrong password more than 5 times. You can transfer the license to your new computer for free.
Q: Can you access my data?
A: AlertSec do not host your data or have network access to your computer. What we provide is an encryption technology that works locally on your machine to scramble the stored information to useless cipher text.
Q: How long time does it take to encrypt a computer?
A: That depends on the size of the hard drive, the speed of your processor, and how much you use your computer during the process. Encrypting a computer normally takes a few hours, so leave it on until finished. You can work on your computer while it’s encrypting.
Q: What happens if the computer shuts down during the encryption?
A: No problem! The encryption process is a stable process and will continue where it left off as soon as it is powered up again.
Q: How will I know when the encryption is done?
A: You will see the status of the disc by double clicking on the padlock.
Q: How do I uninstall?
A: The easiest way is to use “Add/Remove Programs” on your computer.
Q: I have anti-malware installed on my computer. Will that interfere with the encryption software?
A: No. Anti-malware does not interfere with the encryption. If you need anti-malware or personal firewall you can get that from the AlertSec website for an additional fee.
Q: Will my files be encrypted when I email them now?
A: No, AlertSec provides encryption for all data being stored on your computer. When you transfer the data to somewhere else, the data is in clear text.
Q: Will back-ups be encrypted as well?
A: No, any information being exported from the PC will be in clear text as it is automatically decrypted when it leaves the computer. We always recommend taking back-ups at regular intervals.
Q: I have all my applications in the cloud. Do I really need to encrypt my computer?
A: You, most likely, store the login credentials for your cloud applications on your computer. If the computer is hacked, the perpetrator has access to this login information. Also, quite often, documents that you have worked on will be saved on your computer’s hard drive even after logging off.
Q: Will my computer be able to print documents from my wi-fi printer?
A: Yes, your computer works just like it did without encryption.
Q: Can I use Compressed Root Directory when installing and running AlertSec?