Support & Assistance
Should there be any technical issues during the installation of the encryption check agent we have a free 24/7 helpdesk available for all end users.
A case number is generated when a devices has been blocked. If a user still claims that the device is encrypted, your helpdesk is able to manually verify if the device is encrypted and remotely allow the user to continue the login process. This capability can also be delegated to the AlertSec 24/7 technical support helpdesk team.