Frequently asked questions
Below you will find some frequently asked questions. If you are not able to find what you are looking for, please do not hesitate to contact one of our agents.
What happens if I forget my password?

If you subscribe to our Basic or Audit service you can login to your web account and access your recovery keys.

If you subscribe to the Assisted service you can call our 24/7 helpdesk and get help. Password reset can not be done over email for security reasons. You will need to identify yourself with the personal authentication questions that you submitted at sign-up and our helpdesk team will help you straight away.

 

What happens if I enter the wrong password?

After several failed login attempts your computer is locked. To open it up again you need reset your password. If you subscribe to our Basic or Audit service you can login to your web account and access your recovery keys.

If you subscribe to the Assisted service you can call our 24/7 helpdesk and get help. Password reset can not be done over email for security reasons. You will need to identify yourself with the personal authentication questions that you submitted at sign-up and our helpdesk team will help you straight away.

Which operating systems are supported?

AlertSec supports Windows 10 and Windows 11 (please see “System requirements” for latest update on support for versions). Unfortunately, AlertSec does not support Mac OS, Chromebook or Linux.

Will Word Docs look the same?

Yes, all applications work just like before – email, Word, PPT, Excel – all of them. Encryption is transparent to the user and applications.

Will AlertSec slow the machine down?

No, once you are using the machine you will not be able to see any difference in performance.

What should I do when it is time to scrap my computer?

The best way to securely dispose of a computer is to keep the hard drive encrypted, and reformat the drive. In the Settings window, scroll down and click on Update & Security. In the Update & Settings window, on the left-side, click on Recovery. Once it’s in the Recovery window, click on the Get Started button. To wipe everything from your computer, click on the Remove everything option.

Can AlertSec access my data?

No, AlertSec does not host any of your data or have remote access to your computer.

How long time does it take to encrypt a computer?

That depends on the size of the hard drive, the speed of your processor, and how much you use your computer during the process. Encrypting a computer normally takes a few hours, so leave it on until finished. You can work on your computer while it’s encrypting.

What happens if the computer shuts down during the encryption?

No problem. The encryption process is a stable process and will continue where it left off as soon as it is powered up again.

How do I uninstall?

For HOME editions:
Go to the Control Panel/System/Apps and uninstall AlertSec part 1 and 2. Uninstalling AlertSec will start a decryption, so please be aware that your data stored on the machine now is vulnerable to exposure, should your computer be lost or stolen.

For PRO and Enterprise editions:
Removing AlertSec will NOT uninstall BitLocker, so the machine will remain encrypted and you have to backup your recovery keys separately.

 

I have anti-malware installed on my computer. Will that interfere with the encryption software?

No, Anti-malware does not interfere with the encryption.

Will my files be encrypted when I email them now?

No, Full Disk Encryption encrypts data stored on your computer. When you transfer the data to somewhere else, the data is in clear text.

Will back-ups be encrypted as well?

No, any information being exported from the PC will be in clear text as it is automatically decrypted when it leaves the computer. We always recommend taking back-ups at regular intervals.

I have all my applications in the cloud. Do I really need to encrypt my computer?

Yes, most likely you store the login credentials for your cloud applications or web accounts on your computer. If the computer is accessed by someone else, the perpetrator has access to all your login information. Also, quite often, documents that you have worked on will be saved on your computer’s hard drive even after logging off from a cloud service.

Will my computer be able to print documents from my wi-fi printer

Yes, your computer works just like it did without encryption.

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